(hereinafter the \u201cWebsite\u201d).<\/span><\/p>\nConfirmation of an order on the Website constitutes full and unconditional acceptance of these GTC, which form the only applicable contractual framework between the Service Provider and the Client and take precedence over any other document, unless expressly agreed otherwise in writing by the Service Provider.<\/span><\/p>\nThe Service Provider offers the Client online presence services available for order on the Website, as described at the time of purchase.<\/span><\/p>\nIt is expressly stated that:<\/span><\/p>\n\n- The online presence services offered do not involve any transfer of intellectual property rights.<\/span>\n
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- The Service Provider acts solely as an independent online presence agency, without any connection of any kind with third-party platforms that may be concerned by the use of the services.<\/span>\n
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- No partnership, affiliation, or contractual agreement exists between the Service Provider and said platforms.<\/span>\n
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- The use of the services is entirely under the Client\u2019s responsibility, who remains solely liable for ensuring compliance of such use with applicable laws as well as with the terms and conditions imposed by third-party platforms.<\/span>\n
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The purpose of these GTC is to define the conditions of ordering, payment, provision, liability, and data processing within the framework of the services offered by the Service Provider.<\/span><\/p>\nArticle 1 \u2013 Purpose<\/span><\/h2>\n1.1.<\/b> The Service Provider offers the Client, depending on the campaign option chosen at the time of ordering, a digital presence campaign management service.<\/span><\/p>\nThese online presence actions are planned, supervised, and continuously adjusted, then maintained until the indicated follower target is reached. They are subject to individualized monitoring, within the limits of the information, access, and content provided by the Client.<\/span><\/p>\nThe Agency undertakes its best efforts to optimize the smoothness and effectiveness of the campaign, without being able to guarantee 24\/7 permanent monitoring or a fixed execution timeframe. The announced timeframes are indicative and may vary depending on external factors. Actions are adapted as far as possible and reasonable, in compliance with contractual commitments.<\/span><\/p>\nThe Client undertakes to regularly check his\/her account(s) and to report within a reasonable timeframe any anomaly, malfunction, or unexpected result via the designated contact channel. Failing such notification, the monitoring carried out during the period in question shall be deemed compliant.<\/span><\/p>\nThe Client also acknowledges that, in the context of progressive and adjusted execution of actions, the account may occasionally receive an additional number of followers as part of a bonus delivery. Such bonus delivery, when it occurs, is carried out at the sole discretion of the Service Provider and does not constitute a contractual commitment or a systematic delivery obligation.<\/span><\/p>\nThe provisions relating to replacement warranty, tolerance of variation, and exclusions remain applicable (cf. Articles 1.3 and 4.4).<\/span><\/p>\n1.2.<\/b> The services provided are account activity services, limited to the implementation of actions defined at the time of ordering. They may not be interpreted as:<\/span><\/p>\n\n- a transfer of intellectual property rights,<\/span>\n
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- an affiliation, approval, or partnership with third-party platforms,<\/span>\n
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- a guarantee of commercial, advertising, or personal performance of the Client\u2019s account.<\/span>\n
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1.3. Objectives and Replacement Warranty (30 days)<\/b>
\n<\/b> The Service Provider undertakes to use all reasonable means (best-efforts obligation) to achieve the objectives defined for the communication service selected by the Client.<\/span><\/p>\nWhen promotional campaigns result in an increase in social media interactions, the Agency provides a replacement warranty valid for thirty (30) days from the end of the campaign.<\/span><\/p>\nIn the event of a significant decrease in subscribers delivered by the Service Provider, observed within this period, the Client may request, at the Service Provider\u2019s discretion, an adjustment through the implementation of a new temporary account activity action aimed at generating new interactions and reaching the target.<\/span><\/p>\nA <\/span>significant decrease<\/b> is defined as a net drop of more than ten percent (>10%) of the volume actually delivered under the order, measured on the designated account, excluding variations prior to the campaign and excluding third-party additions. A tolerance of \u00b110% between the indicated volume and the volume actually achieved is deemed compliant.<\/span><\/p>\nThe warranty is strictly limited to losses directly related to the interactions delivered by the Service Provider under the relevant order. It does not entail reimbursement, nor any guarantee of commercial, marketing, or long-term retention performance of subscribers, except where mandatory legal provisions apply.<\/span><\/p>\nTo benefit from this warranty, the Client must submit a request by email to <\/span>contact@rocket2fame.com<\/b>, specifying:<\/span><\/p>\n\n- the relevant order number,<\/span>\n
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- the account username,<\/span>\n
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- and the number of missing followers observed.<\/span>\n
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When compensation is due, it consists exclusively of a replacement limited to the lost volume, within the limit of one intervention per order.<\/span><\/p>\nExclusions:<\/b> variations relating to pre-existing subscribers, changes made by the Client to the account that render execution impossible (switching to private, age\/country restrictions, technical limitations), and any breach by the Client of its obligations under these GTC. These exclusions apply within the limits permitted by mandatory laws and regulations in force, particularly regarding consumer protection.<\/span><\/p>\n1.4. The Client expressly acknowledges that:<\/span><\/p>\n\u2013 the Service Provider acts as an independent communication agency, without any contractual, technical, or commercial link with Instagram or any other social network,<\/span>
\n<\/span> \u2013 the Service Provider cannot guarantee either the duration of the results beyond the thirty (30) days mentioned above, or the permanent stability of the total number of subscribers or interactions on the Client\u2019s account obtained through its promotional campaigns,<\/span>
\n<\/span> \u2013 the use of the services is the sole responsibility of the Client, who must ensure that their account and content comply with the terms of use of the relevant platforms as well as the laws applicable in their jurisdiction,<\/span>
\n<\/span> \u2013 the services of rocket2fame.com must be used solely for recreational, personal, or occasional promotional purposes, and never for commercial, professional, or misleading purposes.<\/span><\/p>\n