Legal Notice:

Website Publisher
Published by:
3DSECUR SLU
Av. Princep Benlloch, 26-30
Edif. Clara Rabassa, 1st Floor
AD500 ANDORRA LA VELLA
ANDORRA
NRT: L-716526-A

General Terms and Conditions of Sale (GTC) – rocket2fame.com

Preamble
These general terms and conditions of sale (hereinafter the “GTC”) govern the contractual relationship between 3DSECUR SLU, a company incorporated under Andorran law, registered under number NRT L-716526-A, with its registered office at Av. Princep Benlloch, 26-30, Edif. Clara Rabassa, 1st Floor, AD500 Andorra la Vella, Principality of Andorra (hereinafter the “Service Provider”), and any individual or legal entity (hereinafter the “Client”) placing an order via the website www.rocket2fame.com (hereinafter the “Website”).

Confirmation of an order on the Website constitutes full and unconditional acceptance of these GTC, which form the only applicable contractual framework between the Service Provider and the Client and take precedence over any other document, unless expressly agreed otherwise in writing by the Service Provider.

The Service Provider offers the Client online presence services available for order on the Website, as described at the time of purchase.

It is expressly stated that:

The online presence services offered do not involve any transfer of intellectual property rights.
The Service Provider acts solely as an independent online presence agency, without any connection of any kind with third-party platforms that may be concerned by the use of the services.
No partnership, affiliation, or contractual agreement exists between the Service Provider and said platforms.
The use of the services is entirely under the Client’s responsibility, who remains solely liable for ensuring compliance of such use with applicable laws as well as with the terms and conditions imposed by third-party platforms.

The purpose of these GTC is to define the conditions of ordering, payment, provision, liability, and data processing within the framework of the services offered by the Service Provider.

Article 1 – Purpose

1.1. The Service Provider offers the Client, depending on the campaign option chosen at the time of ordering, a digital presence campaign management service.

These online presence actions are planned, supervised, and continuously adjusted, then maintained until the indicated follower target is reached. They are subject to individualized monitoring, within the limits of the information, access, and content provided by the Client.

The Agency undertakes its best efforts to optimize the smoothness and effectiveness of the campaign, without being able to guarantee 24/7 permanent monitoring or a fixed execution timeframe. The announced timeframes are indicative and may vary depending on external factors. Actions are adapted as far as possible and reasonable, in compliance with contractual commitments.

The Client undertakes to regularly check his/her account(s) and to report within a reasonable timeframe any anomaly, malfunction, or unexpected result via the designated contact channel. Failing such notification, the monitoring carried out during the period in question shall be deemed compliant.

The Client also acknowledges that, in the context of progressive and adjusted execution of actions, the account may occasionally receive an additional number of followers as part of a bonus delivery. Such bonus delivery, when it occurs, is carried out at the sole discretion of the Service Provider and does not constitute a contractual commitment or a systematic delivery obligation.

The provisions relating to replacement warranty, tolerance of variation, and exclusions remain applicable (cf. Articles 1.3 and 4.4).

1.2. The services provided are account activity services, limited to the implementation of actions defined at the time of ordering. They may not be interpreted as:

a transfer of intellectual property rights,
an affiliation, approval, or partnership with third-party platforms,
a guarantee of commercial, advertising, or personal performance of the Client’s account.

1.3. Objectives and Replacement Warranty (30 days)
The Service Provider undertakes to use all reasonable means (best-efforts obligation) to achieve the objectives defined for the communication service selected by the Client.

When promotional campaigns result in an increase in social media interactions, the Agency provides a replacement warranty valid for thirty (30) days from the end of the campaign.

In the event of a significant decrease in subscribers delivered by the Service Provider, observed within this period, the Client may request, at the Service Provider’s discretion, an adjustment through the implementation of a new temporary account activity action aimed at generating new interactions and reaching the target.

A significant decrease is defined as a net drop of more than ten percent (>10%) of the volume actually delivered under the order, measured on the designated account, excluding variations prior to the campaign and excluding third-party additions. A tolerance of ±10% between the indicated volume and the volume actually achieved is deemed compliant.

The warranty is strictly limited to losses directly related to the interactions delivered by the Service Provider under the relevant order. It does not entail reimbursement, nor any guarantee of commercial, marketing, or long-term retention performance of subscribers, except where mandatory legal provisions apply.

To benefit from this warranty, the Client must submit a request by email to [email protected], specifying:

the relevant order number,
the account username,
and the number of missing followers observed.

When compensation is due, it consists exclusively of a replacement limited to the lost volume, within the limit of one intervention per order.

Exclusions: variations relating to pre-existing subscribers, changes made by the Client to the account that render execution impossible (switching to private, age/country restrictions, technical limitations), and any breach by the Client of its obligations under these GTC. These exclusions apply within the limits permitted by mandatory laws and regulations in force, particularly regarding consumer protection.

1.4. The Client expressly acknowledges that:

– the Service Provider acts as an independent communication agency, without any contractual, technical, or commercial link with Instagram or any other social network,
– the Service Provider cannot guarantee either the duration of the results beyond the thirty (30) days mentioned above, or the permanent stability of the total number of subscribers or interactions on the Client’s account obtained through its promotional campaigns,
– the use of the services is the sole responsibility of the Client, who must ensure that their account and content comply with the terms of use of the relevant platforms as well as the laws applicable in their jurisdiction,
– the services of rocket2fame.com must be used solely for recreational, personal, or occasional promotional purposes, and never for commercial, professional, or misleading purposes.

Article 2 – Conditions of Use of the Services

2.1. Personal and Legitimate Use
The Client undertakes to use the services exclusively on their own social media accounts. Use of the services on accounts, content, or platforms not owned by the Client, or for which the Client does not hold user rights, is strictly prohibited, unless the Client has a valid and express power of attorney authorizing them to use rocket2fame.com’s services on behalf of the account holder. In all cases, the Client remains responsible for the validity and accuracy of such authorization.

It is strictly prohibited to resell, redistribute, or make the Service Provider’s services available to third parties, in any form whatsoever.

2.2. Compliance with Laws and Regulations
The Client guarantees that the use of the services:

does not contravene the laws applicable in their jurisdiction,
does not violate the terms of use of the relevant platforms,
is not intended for illegal, fraudulent, defamatory, unauthorized commercial purposes, or purposes infringing on the rights of third parties (including copyright, trademarks, or image rights).

2.3. Specific Prohibitions
It is expressly prohibited to use the services for purposes of:

spam, harassment, intimidation, or invasion of privacy,
manipulation of votes, contests, games, or any other public evaluation mechanism,
dissemination of illegal content (including incitement to hatred, violence, discrimination, pornography, or fraud),
direct or indirect commercial purposes.

Under no circumstances may the services be used in a manner likely to harm the image, reputation, or legitimate interests of the Agency.

2.4. Exclusive Responsibility of the Client
The Client assumes full responsibility for the use of the services.

In the event of non-compliant or unlawful use:

The Service Provider can in no way be held responsible for direct or indirect consequences, including suspension, deletion, or restriction of the relevant account.
No refund, compensation, or warranty claim may be made against the Service Provider.

These exclusions apply within the limits permitted by mandatory laws and regulations in force, particularly regarding consumer protection.

2.5. Service Provider’s Right of Refusal
The Service Provider reserves the right to refuse any new order from a Client who:

has failed to comply with their obligations under these GTC (including in the event of non-compliant or unlawful use of the services),
has not fully paid one or more outstanding invoices,
or whose behavior or use of the services has caused or may cause harm to the image, reputation, or legitimate interests of the Service Provider.

In such cases, the Client may be denied access to the website, the creation of a new client account, and/or the placement of new orders, without prejudice to any potential claims for liability by the Service Provider.

These provisions apply within the limits permitted by mandatory laws in force, particularly regarding consumer protection.

Article 3 – Payment

3.1. Due Date
Payment is due in full at the time of ordering. No order will be validated until the Service Provider has actually received payment. Payments are made in the currency indicated on the Website. Any banking fees, currency conversion charges, or transaction costs remain the sole responsibility of the Client.

3.2. Accepted Payment Methods
Payment can be made exclusively by credit or debit card via the secure solutions indicated on the website www.rocket2fame.com.
The Service Provider reserves the right to add or remove payment methods without prior notice.

3.3. Transaction Security
Payments are processed by third-party providers specialized in the secure handling of online transactions. At no point does the Service Provider have access to the Client’s full banking details.

3.4. Validation and Execution
The order will only be considered firm and final after payment validation.
In the event of rejection, cancellation, or refusal of the transaction by the Client’s bank, the order will be automatically canceled without any service being due.

Article 4 – Service Execution

4.1. Starting Point
The execution of the service begins only after:

the final validation of the order,
the effective receipt of payment by the Service Provider,
the complete receipt by the Service Provider of all information necessary for the performance of the service.

The indicative delivery or execution period announced (including thirty (30)-day campaigns) begins to run only from the date on which all requested information is fully received.

Any delay attributable to the Client in providing these elements postpones the starting point of the service accordingly, without this being considered a breach by the Service Provider.

4.2. Client’s Obligations
The Client must provide all necessary information and ensure that the designated account or content is:

public and freely accessible,
compliant with the general terms and conditions of the relevant platform,
free of technical, geographic, or age restrictions likely to hinder the execution of the service.

In the event of non-compliance with any of these obligations, or if any restriction is later detected that may prevent execution, the Client must promptly notify the Service Provider by email at [email protected] in order to allow for rectification. The notification must at least include the order number, the username of the account concerned, and, where applicable, supporting evidence (screenshots, error messages, etc.).

As long as such failures or restrictions persist, the execution period is suspended. The starting point or resumption of deadlines occurs only upon receipt by the Service Provider of the corrective information and the lifting of the relevant restrictions.

If the Client fails to comply with these obligations and notification requirements, the Service Provider is released from its obligation to perform as long as the failures persist.

The execution period remains suspended until the Client’s regularization.

In the event of definitive impossibility of execution attributable to the Client, the order may be deemed completed and no refund will be due, except where otherwise provided by mandatory applicable law.

The Service Provider may, however, at its sole discretion and without any obligation, offer the Client a substitute service, a credit note, or any other suitable solution.

4.3. Execution Methods
The Service Provider undertakes to use all reasonable means to perform the service and to reach the target volume associated with the chosen offer, within timeframes indicated on the Website as strictly estimative.

Execution may be carried out progressively, in stages, or in segments, with technical pauses if necessary, without this constituting a breach. Adjustments to parameters are carried out by the team on the basis of human monitoring of performance.

The results remain indicative and may vary depending on external factors beyond the Service Provider’s control. The Service Provider reserves the right to adjust the pace, parameters, or sequencing of the service in order to ensure proper execution and compliance with these conditions.

4.4. Variation Tolerance
A reasonable variation of ±10% between the target volume announced in the digital presence campaign and the results actually observed is deemed compliant and does not constitute a performance failure.

Compliance is assessed based on the outcome at the end of the promotional operation (end date of the service), it being specified that:

temporary fluctuations linked to platforms and audiences do not affect the assessment of compliance,
the evaluation relates to the overall result of the campaign, and not to intermediate variations.

4.5. Absence of Definitive Stability Guarantee
The Service Provider only guarantees a limited stability of the results observed under the online presence campaign during the minimum period provided for in Article 1.3, starting from the service end date.

Beyond this period, subscriber and/or interaction levels may fluctuate due to external factors (including platform developments, audience behavior, moderation measures, technical constraints). These fluctuations are part of the normal functioning of platforms and do not engage the responsibility of the Service Provider; they cannot, unless otherwise required by mandatory law, give rise to reimbursement, credit, compensation, or re-delivery.

Article 5 – Proper Use

5.1. Prohibited Uses
The services provided by the Service Provider (including account management services, online presence services, and digital communication actions) must be used only in compliance with applicable laws, regulations, and contractual conditions.

They must under no circumstances be used:

for purposes contrary to the laws and regulations in force in the Client’s jurisdiction,
to promote, publish, or disseminate unlawful or prohibited content, including content related to violence, hatred, racism, discrimination, sexual exploitation, unauthorized gambling, illegal substances, or any similar activity,
to harm third parties, impersonate individuals or entities, violate privacy, or infringe intellectual property rights (copyrights, trademarks, patents, designs, image rights, etc.),
to artificially manipulate an audience, influence evaluation, reputation, voting, or contest mechanisms,
for misleading, fraudulent, or deceptive commercial purposes that could mislead consumers, users, or third-party platforms.

Any use contrary to these provisions results in the immediate nullity of the order, without the possibility of a refund, except where otherwise provided by mandatory legal provisions, and places exclusive liability on the Client.

5.2. Client’s Responsibility
The Client remains solely and fully responsible for:

the content published, distributed, or shared on their accounts,
the use they make of the Service Provider’s services,
all direct or indirect consequences that may result from such use (including, without limitation, suspension, deletion, blocking, or restriction of their account by a third-party platform),
any use intended to create an inaccurate, misleading, or false representation of the Client’s activity, reputation, or audience, in violation of applicable laws and regulations, particularly those relating to fair commercial practices and consumer protection.

The Client shall indemnify and hold harmless the Service Provider from any claim, complaint, action, or proceeding from third parties arising from the use of the services.

In such cases, the Client undertakes to compensate and release the Service Provider from any liability for any damage, loss, costs, penalties, or judgments that may result.

5.3. Absence of External Performance Guarantee
The Service Provider provides intangible services of account management, online presence, and digital communication actions, which fall under an obligation of means.

Consequently, the Service Provider in no way guarantees:

an increase in the number of subscribers, audience, reach, or engagement,
the stability, permanence, or sustainability of results beyond the minimum warranty period set out in Article 1.3,
a measurable effect on the visibility of the account,
the compatibility of services with potential technical, contractual, or policy changes of third-party platforms,
or the absence of fluctuations in subscribers, likes, views, etc.

The Client acknowledges that any results achieved depend on external factors beyond the Service Provider’s control and that no level of performance is assured.

5.4. Limitation of Liability
To the fullest extent permitted by law, the Service Provider cannot be held liable for:

indirect, intangible, or consequential damages (including loss of opportunity, audience, reach, use, data, image, reputation, or moral damage),
interruptions, delays, limitations, or service degradation due to technical, legal, or third-party causes, including social media platforms (algorithmic changes, restrictions, deletions, blocks, delistings, moderation measures),
any abusive, fraudulent, or non-compliant use of the services by the Client, or any breach of these GTC,
technical incompatibilities related to the Client’s account, equipment, configuration, or security measures (anti-spam, verifications, usage limits),
events of force majeure or equivalent (as defined in Article 9), as well as measures imposed by a competent authority.

The Client’s sole remedy, where applicable, remains that provided for under the limited warranty articles (notably Article 1.3), to the exclusion of any other compensation.

This clause is without prejudice to the liability limitations set out in Article 6.

Article 6 – Liability

6.1. Obligation of Means
The Service Provider undertakes to use all reasonable means, in line with professional standards, to perform the services ordered.
It is expressly agreed that the Service Provider is bound only by an obligation of means and not of result, except regarding the initial delivery of the follower volume specified in the order, which constitutes a contractual objective subject to the tolerance margin defined in Article 4.4.
This clause applies to the fullest extent permitted by applicable law and without prejudice to the legal rights of the Client.

6.2. Limitation of Liability
The Service Provider’s liability may only be incurred in the event of proven failure to meet its contractual obligations.

In any case, and unless otherwise required by mandatory legal provisions, the Service Provider’s liability is strictly limited to the amount actually paid by the Client for the order concerned.

This limitation does not deprive the consumer Client of the legal rights to which they are entitled.

The Service Provider can in no way be held liable, directly or indirectly, notably for:
– loss of revenue, customers, reputation, image, or business opportunities,
– indirect, consequential, or intangible damages,
– malfunctions, restrictions, deletions, or sanctions imposed by third-party social platforms,
– interruptions or delays due to causes beyond its control (technical failures, maintenance, force majeure, etc.),
– non-compliant, abusive, fraudulent, or otherwise improper use of the services by the Client.

These liability exclusions apply to the fullest extent permitted by applicable law and do not deprive the Client of their legal rights.

Article 7 – Withdrawal and Cancellation

7.1. Withdrawal
The services offered by the Service Provider are intangible in nature and consist notably of online presence services and account management services.
Each service is subject to specific preparation and planning after validation and payment of the order.

By confirming the order and checking the box provided for this purpose during the purchase process, the Client expressly acknowledges:
– that the execution of the service may begin at any time after order validation, according to the agreed schedule,
– and that they therefore waive any potential right of withdrawal once execution has started.

Consequently, no withdrawal, cancellation, or refund may be granted after the start of the service execution, except where mandatory legal provisions applicable in the Client’s jurisdiction provide otherwise.

7.2. Correction in Case of Error
In the event of a manifest error attributable to the Service Provider (for example: delivered volume significantly lower than ordered), the Client may contact customer support to request an appropriate solution. Depending on the case, this solution may consist of an adjustment, compensation, or partial refund.

Article 8 – Personal Data

8.1. Collection and Use
The information provided by the Client (name, email address, identifiers necessary for the execution of the service, etc.) is used exclusively for processing orders, managing the contractual relationship, and, where applicable, informing the Client about the progress of their order or similar services.

8.2. Confidentiality
The Service Provider undertakes never to sell, rent, or transfer the Client’s personal data to third parties, except in the event of a legal obligation or request by a competent authority. Certain data may, where necessary, be transmitted to technical providers acting on behalf of the Service Provider and solely for the purpose of executing the service.

8.3. Access and Retention
Data is retained only for the duration strictly necessary for the execution of the services and compliance with legal obligations. The Client may exercise their rights of access, rectification, or deletion by submitting a written request to the contact address indicated on the Website. The rights the Client has over their data are exercised within the limits of the legislation applicable in their jurisdiction.

8.4. Security
The Service Provider implements reasonable technical and organizational measures to protect the Client’s data against loss, unauthorized access, or disclosure. However, the Client acknowledges that data transmission over the Internet involves risks that cannot be entirely eliminated.

Article 9 – Force Majeure

The Service Provider shall not be held liable for any failure or delay in the performance of its contractual obligations when such failure or delay results directly or indirectly from a case of force majeure, understood as any unforeseeable, irresistible, and external event within the meaning of applicable law, including when it affects its suppliers, providers, or subcontractors.

Events considered as force majeure include, without limitation: major technical failures or interruptions of communication networks or third-party platforms; wars, armed conflicts, acts of terrorism, civil unrest; government or administrative decisions or restrictions; natural disasters, fires, floods, epidemics, or pandemics; strikes, blockages, or other labor disputes.

The party invoking force majeure shall inform the other party as soon as possible and make all reasonable efforts to mitigate its effects and resume performance as soon as possible. Only the obligations directly prevented by the event are suspended for the duration of the event, without compensation for the Client, to the extent permitted by applicable law. Amounts due for services already performed remain payable.

If the force majeure situation continues for more than sixty (60) consecutive days, either party may terminate the contract by written notice, without either party being entitled to any compensation, subject to any mandatory applicable legal provisions.

Article 10 – Governing Law and Jurisdiction

10.1. Governing Law
These General Terms and Conditions of Sale, as well as any contractual or pre-contractual relationship between the Service Provider and the Client, are governed by the law in force in the Principality of Andorra, excluding any conflict-of-law rules.

10.2. Jurisdiction
Any dispute relating to the interpretation, performance, or validity of these GTC, or more generally to the contractual relationship between the parties, shall in principle fall under the jurisdiction of the courts of the Principality of Andorra.

10.3. Mandatory Provisions
This jurisdiction clause applies without prejudice to any mandatory consumer protection provisions that may apply in the Client’s jurisdiction.

Article 11 – Mediation

11.1. Principle
In the event of a dispute relating to the interpretation, performance, or validity of these GTC, the parties undertake to seek an amicable solution as a priority before taking any legal action.

11.2. Choice of Mediator
The Client may, by mutual agreement with the Service Provider, refer the matter to a duly qualified independent mediator, chosen from among legally recognized mediators in the Principality of Andorra or in any other competent jurisdiction.

11.3. Procedure
The mediation request must be submitted in writing. Mediation costs are shared equally between the parties, unless otherwise agreed. The practical arrangements (designation of the mediator, duration of the procedure) are jointly determined by the parties and the chosen mediator.

11.4. Effects
Mediation is a voluntary and amicable process, requiring the agreement of both parties. In the event of failure, each party retains the right to refer the matter to the competent courts in accordance with Article 10.

Article 12 – Fraud Prevention and Management

12.1. Fraud Prohibition
Any attempt to fraudulently use payment methods (identity theft, unauthorized use of a bank card, data falsification, etc.) is strictly prohibited and may result in the immediate cancellation of the order, without prejudice to potential civil or criminal proceedings.

12.2. Right of Verification
In the event of a legitimate suspicion of fraud or payment-related risk, the Service Provider may, in compliance with applicable data protection laws:
– request from the Client the documents strictly necessary to verify the payment (ID card, bank statement, proof of address, etc.),
– suspend the execution of the order until receipt and validation of such documents,
– cancel the order if the verifications are inconclusive.

12.3. Reporting
The Service Provider reserves the right to forward to banking institutions or competent authorities any information necessary for the identification or prosecution of a fraudster.

Article 13 – Delivery Times and Claims

13.1. Standard Delivery Times
Unless otherwise specified on the Website at the time of the order, the Service Provider undertakes to perform the services ordered within a maximum period of thirty (30) days from the final validation of the order and actual payment.

13.2. Duty to Inform in Case of Delay
If, within fifteen (15) days from the validation of the order, the Client has not received the full services corresponding to a one-off order, they are invited to notify the Service Provider by email at [email protected] so that an appropriate solution can be implemented (supplementary delivery, adjustment, or compensation).

13.3. Thirty (30)-Day Package Orders
For packages delivered over a thirty (30)-day period, the Client acknowledges that:
– the service is distributed progressively over said period,
– occasional interruptions may occur for technical or organizational reasons, without constituting a breach,
– in the event of interruption, the missing days may, at the Client’s option, result in either a compensatory delivery of equivalent followers/likes, or an extension of the package duration.

The Client must report any anomaly observed during the execution period, and at the latest within seven (7) days following the expiration of the relevant package, to [email protected].

13.4. Claims
Any claim must, insofar as possible, be accompanied by supporting evidence (screenshots, account username, order reference, etc.) enabling its verification and, where applicable, rectification.

13.5. Forfeiture Deadline
Any claim relating to the performance of an order (whether a one-off delivery or a package) must be submitted in writing to the Service Provider within a maximum of ninety (90) days from the validation of said order. After this period, the order will be deemed fully executed and compliant, and no dispute, cancellation, compensation, or refund request will be accepted, except where otherwise required by mandatory applicable law.

Article 14 – Processing Fees for Small Orders

14.1. Minimum Threshold
For any order strictly below three (3) euros, a flat processing fee of one (1) euro will automatically be applied.

14.2. Purpose of the Fee
These fees are intended exclusively to cover the fixed technical and administrative costs related to the individual processing of low-value orders.

14.3. Acceptance
The Client is informed of the existence of these fees before validating their order. By confirming their order and proceeding with payment, the Client expressly acknowledges and accepts the application of these fees when the amount of their order is below the indicated threshold.

Article 15 – Severability

If any provision of these General Terms and Conditions is declared null, unenforceable, or invalid, in whole or in part, under a law, regulation, or final court decision, such provision shall be deemed unwritten to the strict extent of such nullity.

In no case shall such nullity affect the validity, scope, or enforceability of the other provisions, which shall remain in full force and effect.

The provision declared null or unenforceable shall, where possible, be interpreted or replaced by a legally valid provision whose economic effect is as close as possible to the original intent of the parties.